USA Service and support

Here for you

We are here for our customers in the USA – overcoming the toughest plant and service challenges, optimizing processes that enhance sustainability and profitability. Our teams are on the “front line” of the COVID-19 crisis, ensuring your plant or process is up and running. We are here for you. Whether it’s providing phone or online consultation, repair and reconditioning at one of our service centers, or commissioning or servicing equipment at your site, we are engaged and committed to exceeding your expectations.

Our team, your support – a click or call away

Alfa Laval provides local service and support for our complete range of heat transfer, separation and fluid handling products. Our technical help desk is fully staffed with experts – readily available and here for you. Just call our hotline at 866-253-2528 or fill out the form and we'll connect you to a service expert right away – even if you need service after hours.

A reliable local service network 

When downtime is money, availability is everything. With a local network of 10 service centers, over 60 factory-trained field technicians, over 75 service representatives and authorized service providers, and a centrally-located distribution center, we have your parts and service needs covered. Contact us and we'll get you in touch with your local Alfa Laval Service representative.

Send your equipment to us

We have service centers strategically located throughout the USA, where we can repair, recondition or rebuild heat transfer or separation equipment to like-new condition and performance. Sending equipment to one of our service centers further reduces COVID exposure risk, and we have business continuity plans in-place for each site – where if needed, the equipment would be serviced at an alternate Alfa Laval authorized service center.

Broken Arrow, OK

Alfa Laval ACE
Air Cooled Exchangers
1201 South 9th Street
Broken Arrow, OK 74012
Phone: +1 918-251-7477

Des Moines, IA

Alfa Laval Inc.
Plate heat exchangers
5910 SE Rio Circle, Suite 102
Ankeny, IA 50021
Phone: +1 515-330-4980
Learn more

Chesapeake, VA

Alfa Laval Inc.
High-speed separators
Decanters
3944 Holland Boulevard
Chesapeake, VA 23323
Phone: +1 757-487-0437 
Learn more

Coatesville, PA

Alfa Laval Inc.
Tank cleaning equipment
735 Fox Chase Road
Suite 108
Coatesville, PA 19320
Phone: +1 610-408-9940 
Learn more

Fresno, CA

Alfa Laval Inc.
High-speed separators
Decanters
Plate heat exchangers
3145 South Northpointe Drive #106
Fresno, CA 93725
Phone: +1 866-253-2528 
Learn more

Greenwood, IN

Alfa Laval Inc.
High-speed separators
Decanters
Plate heat exchangers
200 South Park Boulevard
Greenwood, IN 46143
Phone: +1 317-889-5100 
Learn more

Houston, TX

Alfa Laval Inc.
Plate and welded heat exchangers
Decanters
Alfa Laval Aalborg products
Dewatering / Thickening equipment rebuilds

10470 Deer Trail Drive
Houston, TX 77038
Phone: +1 713-934-3160 
Learn more

Newburyport, MA

Alfa Laval Inc.
Contherm Product Center
111 Parker Street
Newburyport, MA 01950
Phone: +1 978-465-5777

Richmond, VA

Alfa Laval Inc.
Plate heat exchangers
5400 International Trade Drive
Richmond, VA 23231
Phone: +1 800-248-2532 
Learn more

Tonawanda, NY

Alfa Laval Niagara
Alfa Laval Kathabar
Wet Surface Air Coolers 
Dehumidification systems 
91 Sawyer Avenue
Tonawanda, NY 14150
Phone: +1 716-875-2000

Here for you – with our virtual service offering

It’s not always safe or practical for us to visit your location during these uncertain times. Just because we can’t be at your facility in-person, it doesn’t mean we can’t support you! So, we have a number of options to serve your needs virtually.

Service and maintenance webinars

Live and on demand webinars where you can learn everything from basic operation to ways to reduce maintenance costs and increase uptime on our full range of heat transfer, separation and fluid handling products.

Contact us

Here for you map.jpg

Hotline: 866-253-2528 (866-ALFA-LAVAL) 
Sanitary pumps, valves, heat exchangers and fittings: 800-558-4060 
Email: customerservice.usa@alfalaval.com

Submit a service request

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Genuine spare parts

Why take the risk of downtime during this uncertain time? We have you covered with all your Genuine part needs. By purchasing and installing Genuine parts, you won’t risk losing your valuable end product, or downtime if a non-OEM part failure occurs.

Call 1-866-253-2528 to place an order.

Click here for more information

A strong, global supply chain

Our supply chain is strong, and we haven’t experienced any significant delays with incoming goods during the crisis. We also have contingency plans in place for alternate supply chains if needed. We have significant inventory in-place to meet your current and future needs. Our centrally located, automated distribution center maintains 25,000 stocked items, 8000 service kits and assemblies, and more than 500,000 spare parts in its system.

Service, at your location

Now, more than ever, it’s critical to keep your process up and running. Alfa Laval has field service technicians throughout the USA, ready to be deployed to your site. Protocol is in-place to ensure that they meet all the safety criteria at our customers’ sites, as well as the guidelines they’ve received from Alfa Laval.

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When servicing your equipment isn't enough

Do you know when it's time to move from fixing it, to replacing it? We have the technology and expertise to help you make that important equipment replacement decision.