Maximize Uptime with On-Site Decanter Service | Alfa Laval US
Key Benefits
| OEM-Certified Technicians: Trust your equipment to factory-trained experts. |
| Reduced Downtime: On-site service means faster turnaround and more uptime. |
| Genuine Parts: We use only authentic components for lasting performance. |
| No Shipping Costs: Eliminate expensive freight and logistics delays. |
| Fixed Pricing: Transparent, upfront costs—no hidden fees. |
| Warranty Extension: Assessment and services from the OEM could qualify you for an extended warranty, offering added peace of mind. |
What's include?
- Inspection of controls for bearing noise with main motor/back drive motor
- Inspection of: Foundation, frame, cover, vibration dampers, casing lower part, inlet pipe, torque arm switch
- Lubrication of oil bearings
- Oil change – gearbox
- Inspection of: Vibration dampers, vibrator, cable for vibrator
- Inspection of: Main motor and back drive motor (or legacy back drive solutions such as ECB)
- Inspection of: Main Drive alignment, Back Drive alignment, conveyor wear (if possible)
What other partner are saying
“Our production environment is constantly evolving, with tight timelines and frequent changes that make service work especially demanding. Having a technician who excels under pressure is essential.
We’ve had the pleasure of working with this technician on numerous occasions, and their depth of knowledge, professionalism, and ability to collaborate with our team truly stand out.
What I appreciate most is their commitment to doing the job right—never cutting corners and always following best practices. Their reputation for excellence precedes them, and we specifically request their expertise whenever service is needed."
Tom S.,
Director of Engineering, Pharmaceutical Company
“[Alfa Laval’s] technicians consistently deliver outstanding service. They complete work efficiently, respond rapidly to any issues, and always provide clear, knowledgeable answers to technical questions—often following up to ensure everything is resolved. Their expertise and professionalism set the standard, and we’re grateful to have them maintaining our equipment.”
Rodrigo S.,
Senior Engineer, Pharmaceutical Company
“Our technician went above and beyond to ensure we were fully supported—even returning an additional day to make sure everything was taken care of. Truly amazing service.”
Joseph S.,
Director, Brewing Company in the Midwest
We found ourselves in a challenging situation that we weren’t comfortable assessing and handling on our own. The technician was professional, highly detail-oriented, and took the extra step to consult with colleagues to confirm important details and tolerances. This level of thoroughness gave us confidence and helped us learn more about our equipment. We truly appreciate the support and would welcome this technician back for future service.
Paul S.,
Master Mechanic, Pharmaceutical Company
“Our technician was absolutely outstanding—demonstrating exceptional skill and sharing valuable knowledge with our team. Their thorough assessment identified exactly what our equipment needed, and we look forward to having them return for the installation. Truly impressive problem-solving and expertise.”
John B.,
Superintendent of WPCF, Water Pollution Control Facility
3-Step Booking Process
Request Your Free Consultation: Fill out the quick form and our Regional Field Service Manager will contact you.
On-Site Assessment: We visit your plant, assess your decanter, and provide a clear service plan.
Maximize Uptime: Enjoy reliable performance, reduced downtime, and peace of mind.
Frequently Asked Questions
